SECI Map

Last Modified: May 29th, 2023

Introduction

Thank you for choosing SECI Map. We strive to provide the best possible service and user experience. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

Request Period:

Refund requests must be made within 14 days of the purchase date.

Proof of Purchase:

You must provide a valid receipt or proof of purchase.

Usage Limitations:

The service or product must not have been used beyond a reasonable level (e.g., a significant portion of the service or product has not been consumed or utilized).

Non-Refundable Items

Certain items or services may not be eligible for a refund, including:

Subscriptions:

Monthly or yearly subscription fees that have already been utilized.

Downloadable Products:

Any digital products that have been downloaded or accessed.

Promotional Items:

Items or services purchased at a discount or as part of a special promotion.

How to Request a Refund

To request a refund, please follow these steps:

Send an email to [email protected] with the subject line "Refund Request".

Provide Details:

Include your order number, proof of purchase, and a detailed explanation of why you are requesting a refund.

Submit Request: Once your request is submitted, our team will review it and get back to you within 7 business days.

Processing Refunds

Once your refund request is approved, we will process the refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider. Typically, refunds are processed within 5-10 business days.

In certain situations, only partial refunds may be granted (if applicable). This may include:

To request a refund, please follow these steps:

Service Used Partially:

If a service has been partially used, we may offer a prorated refund..

Product with Minor Issues:

If a product is returned with signs of use or damage not caused by our error, a partial refund may be issued.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at [email protected] We are here to assist you and ensure your satisfaction with our services.

Changes to This Refund Policy

We may update our refund policy from time to time. When we do, we will notify you by updating the "Last Modified" date at the top of this policy. We encourage you to review this policy periodically to stay informed about our practices.

By using our service, you signify your acceptance of this refund policy. If you do not agree to this policy, please refrain from using our service. Your continued use of the service following the posting of changes to this policy will be deemed your acceptance of those changes.